Privacy Policy

This Privacy Policy explains how Bsb 007 Casino may collect, use, store and protect information about players who visit or use the website. We aim to handle personal information responsibly, transparently and only for reasonable business, legal, security and service purposes. By using the website, you acknowledge that information may be handled as described below. This policy should be read together with the website’s other terms and conditions.

Bsb 007 Casino operates under a gaming licence issued by the Curaçao Gaming Authority (CGA), reference number OGL/2024/431/0231, and uses SSL encryption alongside two-factor authentication to secure player accounts and withdrawals.

Information we may collect

When you browse the website, create an account, make a deposit, request a withdrawal, contact support or otherwise use our services, we may handle information connected with your activity. The information collected will depend on how you interact with the website and the services you use. We seek to collect information that is relevant to providing and protecting the service.

Account and identity information

This may include your name, date of birth, residential or contact details, username, account credentials, communication preferences and other information provided when you register or update your account. We may also record information about your account status, responsible gaming settings, requests, preferences and interactions with customer support.

Verification and compliance information

To help verify identity, age, eligibility and account ownership, we may request documents or other evidence. This can include identity documents, proof of address, information about the source of funds where required, and records of checks completed to prevent fraud, misuse, money laundering and other unlawful activity. Verification information may be reviewed by relevant service providers acting on our behalf.

Payment and transaction information

We may handle records about deposits, withdrawals, wagers, winnings, refunds, bonuses where applicable, payment method details and transaction history. Payment details may be processed through payment providers. We may not need to hold complete payment card information where it is handled directly by a payment service. Transaction records help us operate accounts, respond to queries, identify suspicious activity and meet record-keeping obligations.

Technical, device and usage information

When you use the website, we may receive technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, referral information, access times and interactions with website features. We may also record information about connection errors, security events and general usage patterns.

Information from other sources

In some circumstances, information may be received from payment providers, identity verification services, fraud prevention services, analytics providers or other partners supporting the website. We may also receive information when you contact us through a support channel or when you make a privacy request.

How we use information

Personal information may be used for the following purposes, depending on the circumstances and the type of information involved:

Creating, maintaining and administering your player account.
Providing games, account features and other requested services.
Processing deposits, withdrawals, payments, refunds and related transactions.
Confirming identity, age, account ownership and eligibility to use the service.
Carrying out security, anti-fraud, anti-money laundering and risk checks.
Detecting, investigating and preventing cheating, collusion, account misuse, payment abuse and other prohibited activity.
Meeting legal, regulatory, tax, accounting, audit and record-keeping requirements that apply to the service.
Responding to questions, complaints, technical issues and other support requests.
Maintaining, testing, improving and securing the website, systems and user experience.
Understanding general website use through analytics and similar tools.
Communicating service notices, account messages, security alerts and changes to important terms.
Sending marketing communications where permitted and where you have provided the required consent or another lawful basis applies.

We may combine information from different interactions to keep account records accurate, protect the service and provide appropriate support. We do not use personal information for purposes that are incompatible with the reason it was collected unless permitted or required by applicable requirements. Where information is no longer reasonably needed, it may be securely deleted, anonymised or otherwise handled in accordance with our obligations.

Sharing information

Information may be shared with trusted service providers that help operate the website. These providers may support payment processing, identity and age verification, fraud prevention, hosting, technology, analytics, customer support, communications, security and professional services. Providers are expected to handle information only for appropriate purposes and to apply suitable safeguards.

Information may also be disclosed where reasonably necessary to protect players, the website or other people; investigate suspected unlawful or prohibited conduct; enforce applicable terms; respond to lawful requests; or support a business transfer, restructuring or similar transaction. We do not sell personal information as a general commercial product.

International handling and security

Some service providers or technical systems may be located outside Australia. Where information is handled overseas, reasonable steps are taken to support appropriate protection and lawful handling. No online service can guarantee absolute security, but we use organisational, technical and operational measures intended to reduce the risk of unauthorised access, loss, misuse, alteration or disclosure.

Cookies and similar technologies

The website may use cookies and similar technologies to remember settings, maintain sessions, support account functions, improve performance, understand website usage and help protect the service. Some cookies are necessary for the website to work correctly, while others assist with analytics, preferences or communications.

Cookies are small files or values stored on your device by your browser. You can manage, block or delete cookies through your browser settings. If you disable certain cookies, some account features or parts of the website may not work as intended. The available controls and their effect can vary depending on the browser and device you use.

Third-party services used on the website may also apply their own cookies or similar technologies. Their handling of information may be described in their own privacy information. You should review the relevant settings and notices if you want more control over analytics, advertising or other optional technologies.

Your privacy rights and choices

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights can be subject to verification, reasonable exceptions and legal obligations. To exercise a privacy right or ask a question about the handling of your information, contact support@bsb-007-casino.best.

Access: you may ask for access to personal information held about you and, where appropriate, information about how it is used or disclosed.
Correction: you may ask us to correct information that is inaccurate, incomplete or out of date.
Deletion: you may ask for your personal information to be deleted where it is no longer needed or where deletion is otherwise available. Deletion may not be possible when information must be retained for legal, security, dispute-resolution or operational reasons.
Marketing choices: you may withdraw consent to marketing communications at any time by contacting support@bsb-007-casino.best. You may also use an unsubscribe option included in a marketing message where one is provided.
Complaints: you may contact us about a concern relating to privacy, security or the handling of your information so that it can be reviewed.

When you make a request, we may ask for information needed to confirm your identity and protect your account. This is a security measure designed to prevent personal information being disclosed to the wrong person. We aim to respond within a reasonable time and may explain if a request cannot be completed in full.

Account closure and retention

You may ask about closing your account through the available support channels. Closing an account does not automatically erase every record connected with it. Some account, identity, payment, transaction, security and communications records must be kept for a period required by law or for legitimate purposes such as preventing fraud, resolving disputes, maintaining financial records and demonstrating compliance. Once the relevant period ends, records may be securely deleted, anonymised or further restricted.

Children and young people

The website is intended only for people who are legally permitted to use online gambling services in their location. We do not knowingly seek to collect information from people who are not eligible to use the service. If you believe that an ineligible person has provided personal information, contact support@bsb-007-casino.best so the matter can be reviewed.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, technology, service providers, legal requirements or privacy practices. The updated version will be made available on the website and will apply from the date shown or from the time it is published. We encourage players to review this page periodically. If a change is significant, we may provide a notice through an appropriate account or website channel.

If you have a privacy question, want to request access, correction or deletion, or wish to withdraw consent to marketing, please contact support@bsb-007-casino.best. Include enough information for your request to be understood, but do not send unnecessary sensitive information through an unprotected message.